Material Issues and Stakeholder Engagement
Stakeholder communication
The Landis Taipei Hotel Co., Ltd. is a publicly listed company on the OTC market. Our corporate governance spirit and current systems fully encompass the main principles of the "Corporate Governance Best Practice Principles for TWSE/TPEx Listed Companies." In compliance with regulatory requirements, we regularly declare material information on the Market Observation Post System (MOPS) and our official website to maintain the transparency of corporate governance information. We communicate with stakeholders through multiple channels, including our official website, shareholders' meetings, and investor relations, and we report the status of these stakeholder communications to the Board of Directors annually.
Our diverse communication channels include:
- We regularly disclose relevant information on the Market Observation Post System (MOPS) and the company's official website, and have designated personnel responsible for the collection and disclosure of company information.
- The company has established a spokesperson hotline to handle external relations and stakeholder matters. We also have dedicated contact windows for various stakeholders to maintain open communication channels.
- The company has set up a "Stakeholder Section" under the "Sustainable ESG" category on its website, facilitating reports or grievances from employees, suppliers, and other stakeholders, and responding to important sustainable management issues of concern to them.
Stakeholders of The Landis Taipei include investors, suppliers, customers, employees, public interest groups, government agencies, and local communities.
We bear significant responsibilities towards our stakeholders. In addition to providing electronic contact information, we strive to understand their needs and expectations of The Landis Taipei through various methods and communication channels.
| Stakeholders | Topics of Concern | Communication Channels |
|---|---|---|
| Customer | Product Services & Labeling, Customer Privacy, Customer Satisfaction, Product Innovation, Food Safety Promotion, Marketing Communication | Customer Service Hotline, Service Center, Client Visits |
| Employee | Labor-Management Relations & Employee Benefits, Workplace Health & Safety, Talent Development & Performance Management, Employee Diversity & Equal Opportunity, Grievance Mechanism | Periodic Labor-Management Meetings, Employee Welfare Committee, Employee Grievance Email, Suggestion Box, "Sesame Salon" Gatherings |
| Shareholders / Investors | Economic Performance & Financial Distribution, Market Image, Regulatory Compliance | Shareholders' Meetings, periodic financial reports/annual reports, official website disclosures, MOPS (Market Observation Post System), responding to investor inquiries via phone and email |
| Suppliers | Green Products, Marketing Communication | Email, Hotline, In-person Visits |
| Competent Authorities | Food Safety Promotion | Periodic regulatory compliance checks, cooperation with related system promotions |
| Community / Non-Profit Organizations (NPOs) | Water Resources Management, Environmental Sustainability Expenditure, Community Communication, Community Care, Social Public Welfare | Email, Hotline |
| Media | Market Image, Marketing Communication | Dedicated Contact Person, Press Releases, Press Conferences, Exclusive Interviews |
materiality analysis
STEP 1
Members of the ESG Committee reference international sustainability information (SASB Standards) based on operations, business relations, sustainable ESG goals, and seven major stakeholders.
STEP 2
A total of 10 material issues were identified, namely economic performance, market presence, environmental regulatory compliance, labor-management relations, occupational health and safety, energy, socioeconomic regulatory compliance, customer health and safety, supplier environmental assessment, and customer privacy.
STEP 3
After identifying material issues, we further evaluate their impact inside and outside the organization to determine the aspects, boundaries, and periods these issues need to cover, ensuring that critical ESG information is comprehensively disclosed in the report.
STEP 4
Upon completing the report, the ESG Committee subcommittees conduct a final review and verification to ensure that ESG information and performance are not misrepresented. Additionally, the results of the materiality assessment and stakeholder feedback serve as an important reference for the following year's report.
Identification of Material Topics
Stakeholder Contact Information
| Contact Information | Contact Details |
|---|---|
| Main Switchboard | The Landis Taipei Hotel Co., Ltd. Address: No. 41, Sec. 2, Minquan E. Rd., Zhongshan Dist., Taipei City Phone: 02-2597-1234 |
| Investor Relations & Media Contact | Name: Tsai I Wen Job Title: Chief Auditor Phone：02-7735-2366 E-mail：anderson.iwtsai@landisgroup.com.tw |
| Deputy Corporate Spokesperson | Name: Hsu Hsin Jung Job Title: Chief Auditor Phone：02-7735-2366 E-mail：candy.srrrhsu@landisgroup.com.tw |
| Media & Public Relations | Name: Liang Yu Li Job Title: Marketing Communications Assistant Vice President Phone：02-7735-2355 E-mail：stephanie.ylliang@landisgroup.com.tw |
| Procurement | Name：Lee Wei Cheng Job Title: Purchasing Department Manager Phone：02-7735-2360 E-mail：phil.wclee@landisgroup.com.tw |
| Sexual Harassment Grievance Contact | Name：Liu Chih Yung Job Title: Security Department Assistant Manager Phone：02-2597-1234 E-mail：kevin.zyliu@landisgroup.com.tw |